A product is sold out. Will it be available again soon?
If a product is not in the webshop or is sold out, then that product is not in stock and therefore cannot be ordered. In many cases, this product is temporarily sold out and available again at a later time.

Do you have questions about our stock or would you like to receive a notification as soon as your favorite product is back in stock? Please contact us.

I just placed an order. When will it be delivered?
We strive to ship your order as soon as possible. Orders placed before 10:00 am, we ship the same day with the exception of products with a longer delivery time.

If your product has a longer delivery time, this is always indicated on the product page.

If 1 or more products from your order have a longer delivery time and 1 product is immediately available, we will ship the entire order within 5 days to keep the shipping costs as low as possible.

Where can I find the status of my order?
When your order is shipped, you will receive a track & trace code by email. This allows you to view the status of your order.

What does it cost to ship my order?
When you place an order above € 50.00 you pay no shipping costs. Are you placing an order of less than € 50.00? Then the standard shipping costs are €5.95. If different, this will be stated in your shopping cart.

The following applies to orders from Belgium and Germany: when you place an order above €60.00, you do not pay any shipping costs. Are you placing an order under €60.00? Then the standard shipping costs are €8.95. If different, this will be stated in your shopping cart.

My order is incomplete or damaged. What now?
In that case, we ask you to contact our customer service. You do this by emailing your order number and a photo of the complaint to

It is possible that different items are delivered separately. This applies, for example, to products from the Bazar Bizar brand.

Can i cancel my order?
We can only cancel an order placed if it has not yet been shipped.





What is the return policy?
After receiving your order you have 30 days to return your order.

The costs of the return shipment are borne by the buyer.

How do I return my order?

Send an email to: and state your name and order number.

After this we will confirm your return so that you can return it.

Can I return items from the SALE?
Yes, you can also return SALE items, under the same conditions.

Can I exchange products?
No, unfortunately that is not possible. We advise you to place a new order yourself.


How do I see if I have paid?
As soon as the payment has been completed, you will receive an order confirmation from us by e-mail.

How do I use a discount code?

When completing your order you can enter your discount code. The discount will then be automatically calculated in your shopping cart.



Do you also have a shop?

We are an online webshop and unfortunately do not have a physical store. We do offer the same help and we give advice remotely!